Shipping policy
Thank you for shopping with us! We are committed to delivering your skincare essentials safely and promptly. Please review our shipping policy below.
🚚 Local Pickup – Markham Store
We offer free in-store pickup at:
155 Unionville St, Markham, ON
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Orders are typically ready within 1–2 business days
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You will receive an email notification once your order is ready
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Please bring your order confirmation and photo ID when collecting
Pickup Hours:
Monday – Saturday: 10 AM – 6 PM
Sunday: Closed
🇨🇦 Shipping Within Canada
We offer standard shipping across Canada via Canada Post, UPS, or FedEx.
Shipping Rates:
| Order Value | Shipping Fee | Estimated Delivery |
|---|---|---|
| Under $99 CAD | $10 flat rate | 2–7 business days |
| $99 CAD & over | Free Shipping | 2–7 business days |
Note: Shipping times may vary during holidays or sales periods.
🕒 Order Processing Time
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Orders are processed within 1–2 business days
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Orders placed on weekends or holidays will be processed on the next business day
🌍 International Shipping
We currently ship within Canada only.
International shipping is not available at this time.
📦 Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery and provide:
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Your order number
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Photos of the damaged product or packaging
We will assist you in resolving the issue with the carrier as quickly as possible.
📩 Contact Us
If you have any questions about shipping, please contact us at:
Email: info@[yourstore].com
Or visit us at:
155 Unionville St, Markham, ON
Thank you for choosing us — your trusted skincare destination.